Privacy Policy

1. Introduction

RackPulsar (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of our users, clients, and visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access our website, use our services, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

Full name
Email address
Phone number
Company name
Billing and payment information
Account credentials
Support tickets, communications, and inquiries

2.2 Automatically Collected Information

IP address
Browser type and version
Operating system
Device information
Access times and pages visited
Usage logs and technical diagnostics
Cookies and similar tracking technologies

2.3 Information from Third Parties

We may receive limited information from third-party service providers such as payment processors, fraud prevention services, analytics platforms, or identity verification providers, strictly for service delivery and compliance purposes.

3. Purpose of Data Processing

To create, manage, and maintain customer accounts
To deliver hosting, VPS, dedicated server, and related services
To process payments and manage billing
To provide customer support and technical assistance
To monitor, secure, and improve our infrastructure and services
To communicate service-related notices and updates
To comply with legal, regulatory, and contractual obligations
To prevent fraud, abuse, and unauthorized access

We do not sell or rent personal data to third parties.

4. Legal Basis for Processing

Performance of a contract
Compliance with legal obligations
Legitimate business interests
User consent, where required

5. Data Sharing and Disclosure

Infrastructure and data center providers
Payment processors and billing platforms
Security, monitoring, and analytics providers
Legal authorities, when required by law or court order

All third parties are contractually required to protect your data and process it solely for authorized purposes.

6. International Data Transfers

RackPulsar operates globally. Your information may be processed or stored in countries outside your country of residence. We implement appropriate technical and organizational safeguards to ensure data protection consistent with applicable privacy laws.

7. Cookies and Tracking Technologies

Maintain secure sessions
Improve website functionality
Analyze traffic and usage patterns
Enhance user experience

You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

8. Data Security

Encryption where appropriate
Firewalls and access controls
Monitoring and logging systems
Restricted access to sensitive data
Regular security reviews and updates

Despite our efforts, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When data is no longer required, it is securely deleted or anonymized.

10. User Rights

Access your personal data
Request correction or updates
Request deletion of your data
Restrict or object to data processing
Request data portability
Withdraw consent, where applicable

Requests can be submitted by contacting us using the details provided below.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be removed promptly.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external sites. Users are encouraged to review the privacy policies of those third parties.

13. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be published on our website. Continued use of our services constitutes acceptance of the updated policy.

14. Contact Information

RackPulsar

Email: [email protected]

Website: https://rackpulsar.com